About Michel Falcon

Michel Falcon

Michel Falcon is an entrepreneur, advisor, and international speaker who leverages customer experience, employee engagement, and company culture strategies to grow businesses. He went from working in a 1-800-GOT-JUNK? call center to growing a multimillion-dollar hospitality company with over one hundred employees using the strategies he now shares with his clients and audiences. Michel is the founder of the People-First Culture™ philosophy, which focuses on putting employees and customers at the core of decision making, and has worked with major companies across industries, including McDonald's, Lexus, and Blue Cross Blue Shield. His thought leadership has appeared in Entrepreneur, Inc, Time, and Forbes, among others.