“As a 26 year leader at the Disney Company, people often ask me the secret to Disney's mystical customer experience. The truth is, it's all about creating a culture of extraordinary customer service--and Charles Ryan Minton is sharing his expertise in his fantastic new book Thanks for Coming in Today. I've worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory. I encourage you to buy a copy for every member of your team to learn his behind-the-scenes secrets to world-class excellence ... before your competition does!”
— Mark David Jones, President, Small World Alliance and former Disney executive
“For years, my management team has had the same three great customer service books as required reading. I have not found a fourth book (and I've read them all) worthy of adding as mandatory reading for our team until now! I will be putting Thanks for Coming in Today in the hands of every one of my team members. It's that good. This is a winner!”
— Mike Hamilton, Franchisee, Chief Operating Officer, Planet Fitness Midwest
“Charles Ryan Minton's new book Thanks for Coming In Today is a gem for service excellence tactics and foundational experience ideas. Every service example he details in each chapter can be embraced and put into action in any industry, from hospitality to healthcare. This is a must-read for all customer, guest, and patient experience leaders!”
— Jennifer Jasmine E. Arfaa, PhD, Chief Experience Officer & Vice President of Patient Experience, UC Health
