Joey Coleman is a customer and employee experience expert who helps organizations retain their most valuable customers and employees. He is the founder and Chief Experience Composer of Design Symphony, an experience branding firm, and the creator of the First 100 Days methodology, which focuses on the critical early stage of any customer or employee relationship. He is the author of the Wall Street Journal bestseller Never Lose a Customer Again and its follow-up, Never Lose an Employee Again. An award-winning keynote speaker, he has shared his message at national and international conferences with audiences ranging from a handful of people to more than ten thousand. Before founding Design Symphony, he worked as a criminal defense trial attorney, served in the White House Office of Counsel to the President, and held roles with the Corporate Executive Board, the United States Secret Service, and the CIA.
