Mona Patel

Mona Patel is the founder and CEO of Motivate Design, a user-centered design agency in New York City, and the bestselling author of Reframe. She has spent years helping leaders at some of the world's biggest brands, including NASA, BMW, and Microsoft, understand and improve their customers' experiences, and she has taught at Parsons The New School for Design. In Reframe: Shift the Way You Work, Innovate, and Think, she shares the design thinking method and What If Technique she developed with her team.