Lance Gibbs

Lance Gibbs is an authority on business process management and the author of Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience. He is the founder and executive chairman of BP3, an award-winning firm that helps clients accelerate, innovate, and simplify their process solutions. A Certified Master Black Belt in Six Sigma and an OCEB-Advanced BPM Expert, Gibbs has spent more than twenty years helping companies across many industries manage and transform how they work. His book argues that the path to a better customer experience runs through the employee experience, offering strategies for giving employees the systems, authority, and support they need to do their best work.