Mikhail Naumov

Mikhail Naumov is a technology entrepreneur and the co-founder of DigitalGenius, a platform that combines human and machine intelligence for customer service. He was recognized in Forbes' 30 Under 30 for Enterprise Technology and is a frequent speaker on emerging technology, artificial intelligence, and entrepreneurship. In AI Is My Friend: A Practical Guide for Contact Centers, he draws on years spent working inside contact centers to show how businesses can put practical artificial intelligence to work.