Charles Ryan Minton

Charles Ryan Minton is a customer service expert, keynote speaker, and the president of CRM Hospitality and Consulting. An award-winning hotel general manager, he has more than twenty years of experience leading world-class hospitality brands, including Hilton and Marriott. He is the bestselling author of Thanks for Coming in Today: Creating a Culture Where Employees Thrive and Customer Service Is Alive, which shows leaders how to build and retain an all-star service team by creating an environment where employees can thrive.