Michael Falcon

Michel Falcon is an entrepreneur, advisor, and keynote speaker who built his People-First Culture philosophy over a career that carried him from a ten-dollar-an-hour call center job to running an advisory firm with clients such as Verizon and Alfa Romeo, and on to opening restaurants and venues in downtown Toronto. He shares that approach to customer experience, employee engagement, and company culture in his book People-First Culture: Build a Lasting Company by Shifting Your Focus from Profits to People.