Shep Hyken is a customer service and customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a keynote speaker and a New York Times and Wall Street Journal bestselling author whose books include Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, The Convenience Revolution, and Be Amazing or Go Home. He is a member of the National Speakers Association Hall of Fame and works with organizations that want to build stronger loyalty with their customers and employees. He is also the creator of The Customer Focus, a customer service training program.
